Complaints about private care are going up

Patients’ official complaints about aspects of the service they receive in the private healthcare sector are on the rise, according to new figures. Data compiled by investigators working for the Independent Sector Complaints Adjudication Service (ISCAS) for the year ending last April show a total of 112 complainants used the organisation – compared to 90 […]...

Features

The police ask about my patient

Business Dilemmas. Dr Kathryn Leask explains how to respond to a request for information from the police.    ...

VW’s glad tidings of comfort and joy

Doctor on the Road: VW Tiguan Volkswagen’s latest Tiguan offering is a great all-rounder for the ‘family’ doctor, reports...

How do I find the right PA?

Our Troubleshooters Sue O’Gorman and Hannah Browning tackle an increasingly common question from doctors. I am new to private practice...

How you can hit top profits

Many independent practitioners have soldiered on with their business even when it is not really paying them very well...
 

Do you know how to protect data?

Private healthcare organisations need to understand their data protection obligations and protect patients’ personal information. Rachel Clarke, of the...

Relations with patients and colleagues

The GMC updated its supplementary standards guidance to complement the new edition of Good Medical Practice.  In the second...

Paying by results becomes a reality

Patient-centred care has long been the goal of many healthcare systems. And now that many of the challenges of...

Looking to the future is always a bit hazy

Do recent returns give investors FOMO – fear of missing out? Samuel Kirton shows why investors should gain comfort...

What we can learn if it all goes wrong

The learnings from general surgery claims in private practice are shared here by Dr Sarah Townley. Our medico-legal teams...

Data analytics can bring in the cash

Data analytics can drive informed decision-making, identify revenue opportunities and enhance overall financial performance in doctors’ medical billing operations. ...