The Independent Sector Complaints Adjudication Service (ISCAS) provides independent adjudication on complaints about ISCAS subscribers. ISCAS is a voluntary subscriber scheme for the vast majority of independent healthcare providers.
ISCAS is the recognised independent adjudicator of complaints for the private healthcare sector. ISCAS is a not-for-profit limited company, independent from the trade body and hosted within the Centre for Effective Dispute Resolution (CEDR). ISCAS provides the services of independent adjudication as the third stage of a three-stage process.
ISCAS considers complaints for privately funded care, whether paid for through a private medical insurance (PMI) scheme or self-funded. ISCAS can consider complaints about subscribing providers once Stages 1 and 2 of the local complaints procedure has been concluded without resolution.
Please contact us for more information on subscribing to ISCAS and the fee structure.
Company registration number: 7474408
Phone: 020 7536 6091
Email: info@iscas.org.uk
Website: www.iscas.org.uk