Patients’ experiences of care easier to find

Prospective private patients are being promised an easier time when seeking information about others’ experiences in independent hospitals.

A new initiative from the Private Healthcare Information Network (PHIN) will now make it more straightforward for hospitals to give it this information.

Greater transparency is needed by providers and doctors to comply with a long-standing – but hard to deliver – order from the Comp­etition and Markets Auth­ority (CMA).

PHIN is collaborating with the iWantGreatCare/Top Doctors (iWGC/TD) patient feedback platform to move things forward and give hospitals support for the collection and submission of patient satisfaction data.

The iWGC platform is reckoned to provide a simple and accessible way for hospitals to collect the mandated PHIN patient feedback questions, and it will submit that data directly to PHIN on their behalf.

PHIN chief executive Dr Ian Gargan said: ‘We know patients value the experiences of those who have undergone procedures before them. So we are keen to do whatever we can to help providers submit their patient feedback data, so that we can help patients make more informed choices.

‘Working with iWGC/TD on this initiative provided a great opportunity for us to create a new avenue for data submission and reduce the burden on hospitals.’

 Email cma.compliance@iwantgreatcare.org or visit https://europe.topdoctors.co.uk/iwgc-phin-collaboration.