Complaints against secretaries on the rise

The Independent Sector Com­plaints Adjudication Service (ISCAS) has highlighted an increasing number of complaints being made by private patients about consultants’ secretaries. 

These were among a noticeable increase in complaints, which it thought were perhaps due to increased activity and patient expectations, discussed at a meeting with insurers.

Waiting times and poor communications were among other gripes. 

Complaints involving consultants’ secretaries were considered to be due to secretaries ‘protecting busy consultants’.