Digital records system saves private provider 80,000 staff hours

A digital records system has saved independent provider of mental health services Priory more than 80,000 staff hours.

Bosses say it released them from admin tasks and allowed more time for direct resident support. 

As a result, Priory has been nominated at the 2023-24 Health Tech Awards for its use of the system.

The new Nourish system has enabled the digitisation of Priory’s adult care resident support plans and risk assessments and has significantly reduced use of paper forms, saving an estimated 84,554 hours a year in staff time. 

After an 18-month roll-out, the digital system was implemented at 190 resident sites nationwide and is used in the care provided to more than 2,300 residents.

Priory has now been nominated in the Frontline Digitisation Project of the Year category at the 2023-24 Health Tech Awards with the winners to be announced on 24 January.

More time to care

Priory’s Christine Keyse said: ‘My favourite piece of feedback from our colleagues is “We have more time to care”. Planned, developed and implemented in partnership with Nourish, this bespoke digital care records system also enables the people we support to build their own profiles and input into how the care provided to them is delivered.’


Rebekah Cresswell, Priory chief executive officer, said: ‘Good systems help us make a massive difference to people’s lives, and the scale and impact of this project is huge. I am really proud of the team in terms of managing this large-scale transformational change. 

‘This is an example of how investment by private equity in the social care market can make a huge difference.’

Paul Barnes, chief commercial officer at Nourish, said: ‘To work with Priory Group on their digital transformation journey has been a real pleasure. The professionalism and dedication of their team has enabled the implementation of Nourish at an impressive pace and we’re now looking forward to measuring the outcomes. 

‘Nourish and Priory Group are committed to working closely together to go beyond simply evidencing care delivery; the future here is exciting for everyone.’