A Care Quality Commission (CQC) ‘outstanding’ rating for The Wellington Hospital Elstree Waterfront Outpatients and Diagnostics Centre brings HCA Healthcare UK up to 16 top ratings, a higher proportion than any other private hospital group.
Examples of outstanding practice highlighted by the quality watchdog include no waiting list for outpatients. Rapid-access care pathways meant patients see a consultant and undergo diagnostic testing and treatment on the same day.
The centre, serving the town and the surrounding area of Hertfordshire and north London, provides same-day appointments for diagnostic tests and scans including MRI, ultrasound, X-ray and private GP appointments.
Consultants from a wide range of specialties include those in orthopaedics, gastroenterology, cardiology, neurosurgery, spinal, women’s health and paediatrics.
Other examples of outstanding practice cited by the CQC include:
- Since January 2022, 98% of children were seen within 15 minutes of arrival;
- Provision of an on-demand blood testing service, including immediate collections for urgent requests and results provided within 24 hours;
- The ENT suite provided clinicians with rapid access to micro-suction and nasopharyngoscopy, reducing the need for repeat visits or delayed treatment;
- Staff took a pro-active approach to understanding the needs and preferences of different patient groups;
- The centre is also well-led with leaders who understand and manage priorities and are visible and approachable for patients.
The CQC praised the centre’s doctors, nurses and other healthcare professionals that ‘worked together as a team to benefit patients’.
Staff were found to work across health care disciplines and with other agencies when required to care for patients, and multidisciplinary working was a fundamental aspect of the service and underpinned all elements of care. They also held regular and effective multidisciplinary meetings to discuss patients and improve their care.
The CQC also highlighted the importance placed on both staff and patient mental health and well-being, praising the centre’s implementation of a mental health champion programme as a part of a wider well-being strategy.
It said: ‘The wider ethos of HCA UK was also found to be running through the centre.’ The CQC noted ‘there was a strong record of sharing work locally, nationally and internationally’, with a drive to participate in research, ultimately benefitting patients through evidence-based care.
HCA Healthcare UK has a higher proportion of CQC ‘Outstanding’ ratings than any other private hospital group in the UK, with the addition of The Wellington Hospital Elstree Waterfront Centre resulting in a total of 16 ‘Outstanding’ locations and 15 ‘Good’ locations’.
Eric Reichle, CEO of The Wellington Hospital Elstree Waterfront, said: ‘This rating is testament to our approach of looking after our patients and staff alike, as well as our continued commitment to providing the very best care for our patients.’