Talking to your staff is best way to keep them

Laingbuisson private healthcare summit 2022

Hospitals with visible leadership and who truly care for their people will have better retention rates, according to recruitment specialist Keith Hague.

He said leaders walked around their hospitals in the past to talk to people, but he questioned how many now went down to the catering department and spoke to the person emptying the bins every day.

Many bosses hid away in their office. ‘Just try it yourself. Ring the private hospital and say can you give me the name of the chief executive?’

Retention was more than just putting an advert in the paper or going on local radio. ‘It’s about leadership and general management and actually showing that you care for people.’