Complaints service joins larger body to secure future
The Independent Sector Complaints Adjudication Service (ISCAS) believes it has assured its future role in supporting private practice by moving under the umbrella of dispute resolution experts.
It is linking with mediation specialist the Centre for Effective Dispute Resolution (CEDR), an internationally recognised leader in the field with experience across all sectors, from small claims to disputes valued billions of pounds.
Sally Taber
ISCAS director Sally Taber said she would be consulting with specialists’ bodies such as the London Consultants’ Association and the Federation of Independent Practitioner Organisations (FIPO) about how the change could assist private practice.
She told Independent Practitioner Today: ‘One of the indicators of a reputable private medical practice is candour and fairness in its discourse with its patients, particularly in response to any concerns about treatment.
‘A recognised indicator of this quality in UK private practice is using the ISCAS code of practice for the handling of patient complaints, with its ultimate provision for independent resolution. (https://iscas.cedr.com ).
‘The Paterson Inquiry has recommended (Recommendation 6) that this fact should be made more generally known among those in private medical practice and their patients, including those in NHS private patient units.’
She said the attachment to the charity CEDR would support its aim of giving ISCAS’s subscribing private doctors, clinics and hospitals high standards of complaint handling.
- See ‘Complaints on the rise‘