Take-over to boost billing company

By a staff reporter

Civica, a global leader in software for public services, has completed the acquisition of Medical Billing and Collection (MBC) from ICS Global. 

The acquisition is predicted to help MBC drive improved operational efficiencies for its independent practitioner clients through innovation around data, automation and new technologies. 

Civica said its strategy and focus provided a foundation for growth and innovation, as well as supporting the billing arm to respond quickly to evolving customer needs and market developments.

The acquisition will strengthen its position in the UK health and care market, adding new medical billing and collection capability to help customers manage efficient billing and recovery of debt. 

MBC’s experience complements Civica’s existing health and care solutions and provides an opportunity for growth. The combined business supports annual care billing across the group of over £3bn.  

Garry Chapman

MBC executive chairman Garry Chapman told Independent Pract­itioner Today: ‘We are delighted that the legal process has completed, and we are now part of the Civica family. We had been approached by several companies over the years and we rejected those approaches, as we felt that they could not add value to our business.

‘With Civica, it was obvious from the start that not only could they add value but also the way that they worked and treated their employees was an excellent match. 

Even better service

‘Their experience in the healthcare market combined with their skill set in software development and automation will further enhance our ability to adapt to the ever-changing healthcare market and provide an even better service to our existing and future clients. 

‘Their expertise in assisting companies to grow will help take MBC to the next level, which will benefit our clients, our staff and the existing management team.’

Civica chief executive Wayne Story commented: ‘The acquisition will mean we can offer even broader solutions to our combined care customers. 

‘At a critical time for care services around the UK, we look forward to supporting the sector with improved efficiencies and ultimately better patient care.’  

No.1 billing service provider

Civica said it saw MBC as the UK’s number-one medical billing service provider to the independent healthcare sector. 

Founded in 1992, the Bucking­ham­shire-based company currently works with around 1,500 consultants spread across many specialties including groups, clinics and hospitals. 

Its tailored medical billing and collection services cut bad debts to an average of 0.5%, improve operational efficiency leading to an increase of net income by up to 25% and free up more time for care professionals to focus on patients. 

Civica, one of the UK’s largest software companies, has over 30 years of expertise in delivering improved outcomes for public services worldwide.

It delivers software solutions to over 500 customers across the NHS and private care sector globally, from electronic prescribing and patient records to enhanced workforce efficiency. The company provides cloud delivery to over 20,000 clinicians.