Use of Bupa’s online directory soars
Bupa is urging consultants to update their availability on its online directory, Finder (finder.bupa.co.uk), as weekly visits to the website have shot up almost 60% from 70,000 before the Covid-19 pandemic to 110,000 now.
To help them manage patients’ expectations, Bupa’s Finder enables consultants to let visitors know whether they are accepting new patients and, if so, whether they can offer face-to-face, phone or video consultations.
All consultants need to do is log in to their Bupa Providers Online account (www.bupa.co.uk/providers-online) and select ‘Update my Finder profile’ on the left hand side of the screen and then they can tick to confirm their availability.
Consultants can log in to update the information whenever anything changes.
Bupa will then use this information to update Finder immediately so that everyone can see availability when they are searching for consultants.
The insurer will also use it to update its systems so that its member services advisers can let patients know when they call to pre-authorise their care.
Finder is Bupa’s online directory of healthcare professionals and services, which is used by Bupa patients and the wider public.