Future Healthcare

App-based access to private doctors

Employee benefits provider Unum has launched a new app-based service to give employees fast, easy and remote access to private GPs and health support.

Help@hand is a range of app-based services giving employees and their families improved access to medical support at the touch of a screen. Four key services are available to employees and families:

Remote GP Aims to provide access to a remote GP within two hours of requesting an appointment. Unlimited face-to-face video consultations with a UK-based GP, 24 hours a day, 365 days a year. 

Second opinion – Two consultations available a year, face-to-face or via video and provided by a UK-based specialist following a diagnosis from a treating doctor. 

Mental health support – Up to eight consultations annually including an initial assessment. 

Physiotherapy – Up to eight consultations a year including an initial assessment.

The service, available with Unum’s group income protection policies at no additional cost, is offered in partnership with specialist provider Square Health. 

Founded by doctors, Square Health has over 20 years of experience within the healthcare sector, with access to over 5,000 medical specialists across the UK.

Dr Bippon Vinayak

Company founder Dr Bippon Vinayak said: ‘Based on our well-established “Clinic in a Pocket” concept, we have placed an easily accessible “clinic” in the hands of employees for use by themselves and their families. 

‘The service provides access to a UK GP at any time and from anywhere in the world. In addition, it provides help with two of the most common causes of workplace absence – musculoskeletal and mental health. 

‘We’ve been working closely with employers and these services are cited as best at addressing the biggest challenges to employee well-being, and we know how much an insurance product that also helps employees manage their health will be valued.’

Peter O’Donnell, Unum UK chief executive, said: ‘We know that access to convenient medical support can be a major challenge for workers and their families.

‘By partnering with Square Health, we’re providing employees with direct access to an expansive medical network to help with diagnosis and treatment as and when necessary.

‘Employers want to support the health of their workforce and we wanted to offer a service that made a tangible difference. 

‘Early treatment can often result in a quicker resolution to a medical condition or problem and bring added peace of mind.’