Future Healthcare

Boost your CQC score

HCA’s The Harley Street Clinic rose from a ‘good’ Care Quality Commission (CQC) rating in 2015 to ‘outstanding’ in 2017. A new report from the commission shows how.

The leadership team and staff at The Harley Street Clinic were disappointed with the original rating, but saw it as an opportunity to reflect and improve.

Aida Yousefi, its chief executive, says that the first inspection clarified what was expected of a registered manager and chief executive and how she could support her teams. 

After the first inspection, the leadership team arranged a meeting with all consultants. Every­body wanted to know what they could do to improve and make things better for patients and staff. 

Nurse quality matron Tina Thornton, says: ‘I was part of the team that got the first draft of the inspection report. We did not know what to expect and were not sure about how CQC had interpreted the evidence that had been shared for the report.’ All staff felt that ‘good was not good enough’ and they wanted to be rated as outstanding.

Acted fast

The leadership team acted fast. They set up monthly governance meetings and arranged for their governance committee to feed into their medical advisory committee  to improve communication and information sharing.