. . . too many won’t tell you
By Robin Stride
The assessment of patient satisfaction with their private doctors, hospitals and clinics needs a re-think following new Care Quality Commission (CQC) research showing a widespread reluctance of people to complain.
Its study of NHS and private patients found nearly 7m people in England who accessed health or social care services in the last five years had concerns about their care but never raised them.
Independent practitioners are now being urged by the pressure group the Private Patients’ Forum (PPF) to do more to encourage people to give feedback, good or bad.
With 58% expressing regret about not complaining, the CQC has also launched a ‘Declare Your Care’ campaign encouraging people to share their experiences with the watchdog to inform future inspections.LOGIN OR REGISTER TO READ MORE……………