Now this is a thorny subject for patients, medical secretaries and consultants alike.
Here’s two common scenarios: ‘The patient says she couldn’t get through’.
‘She was a new patient. That’s like gold dust. We need to answer every call’.
‘I just received a complaint from a GP who couldn’t get through to refer a patient’.
How do we answer every call? Is that even possible? How many calls are being answered at your practice today? 50%? 90%? Can you measure this?
This month, we are going to discuss how to ensure we offer an exceptional quality of service when it comes to answering patients calls.LOGIN OR REGISTER TO READ MORE……………