Future Healthcare

Complaints in PPUs now have a remedy

NHS PPUs are required to have an independent review stage for complaint management. Sally Taber reports.

Illustration depicting a sign directing to Neonatal.

If you are an NHS or private consultant working in a health service private patient unit (PPU) under practising privileges, then there is something you should know.

What you may not realise is that, if a private patient complaint involves you, then the NHS system of resolving complaints does not apply in the NHS PPU where you work if it is treating private patients.

That means it becomes your responsibility to resolve, under para 61 of the GMC Code of Practice.

Regardless of opinions on the matter, resolution then becomes a time-consuming and critical issue that can only distract from the proper business of running your clinical practice.