Need a wake-up call?

You know your number but would you like what your patients hear? In the second of her series, Stephanie Vaughan-Jones shows how to test how your phone customer service is performing.

Phone workFor any business, customer service is a highly important skill. Whether it’s in person, via an email, online web chat or a phone call.

And for practices, this is particularly important, as a great deal of business is built on the personal relationship a patient has with the practice itself.

This is why a clinic’s phone calls matter so much. It’s the first point in the customer journey that the patient has a real, meaningful connection with a person and the practice itself.