When plastic is not all fantastic

‘Business Dilemmas’

Dr Nicola Lennard (right) answers plastic surgeons’ questions about being notified of a complaint – one from the GMC and another from a newspaper

 Dilemma 1

What should I do with this gripe?

Q I work as a consultant plastic surgeon. I recent­ly carried out a breast augmentation on a 27-year-old woman. She seemed very happy about my care and the outcome and did not express any concerns at the time.

However, today I received a letter from the GMC which stated that the patient has made a complaint that she was not happy with the way I spoke to her.