The art of the gentle reminder

Self-pay patients are on the rise – as Independent Practitioner Today reported in our July-August issue – but that means your non-payers could be on the increase too. Gary Nials suggests you get prepared using his tips and template letters to help chase up what you are owed.

If self-pay is on the up in your practice, then you will now be dealing with more individuals as opposed to insurance companies. Surely this would make life easier for the doctor?

No more bureaucracy or waiting on the phone to speak to another adviser who seems to know nothing about you or your practice.